BlueSnap is a business that is headquartered in the state of Massachusetts. Based out of the city of Waltham, they are a merchant account service provider. They offer online processing and payment solutions for online e-commerce businesses and companies. They were started with the name Plimus just after the turn of the century, although Great Hill Partners bought them in 2011. A class-action lawsuit got filed against the company at one point, generating some negative publicity. This led to the 2013 rebranding.

While the ownership offices are on South Street in Waltham, the company has international offices across the globe. They include locations in London, Israel, and Canada. At the time of writing, the current chief executive officer of BlueSnap is Ralph Dangelmaier.

BlueSnap provides clients pay-as-they-go pricing. This comes without early termination fees. The company does have over four dozen public complaints officially listed against them. However, they also have an A+ rating with the Better Business Bureau, based off of no reviews and two complaints over the past three years. Their BBB accreditation goes back to 2015.

In the latter half of 2011, a number of vendors working with then-Plimus got emails claiming that their own PayPal accounts were deactivated temporarily given the high-risk kinds of business these vendors were participating in. That might have happened due to high chargeback rates that resulted from certain business types partnered with Plimus at the time. While this was nearly a decade ago, modern merchants would be well-advised to read and also understand the payment processor’s updated list of what business types are prohibited. That way, they can prevent their own account from being unexpectedly shutdown. Merchants selling items that BlueSnap prohibits should consider working with a professional high-risk specialist.

Despite their sometimes controversial record, BlueSnap has been around for quite a while, which is usually indicative of a successful and flexible business model.

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